Information We Collect

When you interact with our platform, we collect different types of information. Some you give us directly, other bits come from how you use the site.

Personal Information You Provide

• Your name and email address when you sign up for courses or contact us
• Phone number if you choose to provide it for course updates
• Payment details when you enrol in paid programs (processed securely through our payment partners)
• Professional background information if you share it in your learner profile
• Any content you submit through assignments or course discussions

Automatically Collected Information

Like most websites, we collect technical information about how you use our platform. This includes your IP address, browser type, pages you visit, and how long you spend on different sections. We use this to improve the learning experience and fix any technical issues that pop up.

How We Use Your Information

We're not in the business of selling your data. Here's what we actually do with the information we collect:

• Deliver course content and track your progress through learning modules
• Send you important updates about courses you're enrolled in or considering
• Respond to your questions and provide support when you need it
• Improve our course materials based on how students engage with content
• Maintain platform security and prevent fraudulent activity
• Comply with Australian privacy laws and regulations

Your Rights Under Australian Law

The Australian Privacy Act gives you specific rights about your personal information. Here's what you can do:

Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard encryption and security measures to protect your data from unauthorised access.

That said, no online system is completely bulletproof. While we do everything reasonable to protect your information, we can't guarantee absolute security. If we detect any breach that affects your data, we'll notify you and the relevant authorities as required by law.

How Long We Keep Your Data

We retain your personal information for as long as you maintain an active account. After you close your account, we keep some records for seven years to comply with Australian tax and business regulations. Learning materials you've submitted may be retained longer for course improvement purposes, but these are anonymised.

Sharing Information with Third Parties

We work with a small number of trusted service providers who help us run the platform:

• Payment processors who handle enrolment transactions securely
• Email service providers for course communications and updates
• Cloud hosting providers for platform infrastructure
• Analytics tools that help us understand how students use the platform

These partners are contractually obligated to protect your information and can only use it for the specific services they provide to us. We don't sell or rent your personal information to anyone.

Cookies and Tracking

We use cookies to keep you logged in and remember your preferences. Some are essential for the platform to work, while others help us understand which course features students find most useful.

You can control cookies through your browser settings, but disabling certain ones might affect how the platform functions. We don't use cookies for advertising or tracking you across other websites.

International Students

If you're accessing our platform from outside Australia, your information may be transferred to and stored on Australian servers. By using our services, you consent to this transfer. We ensure any international data transfers comply with applicable privacy regulations.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email and post a notice on the platform. The date at the top shows when we last updated it.

We won't reduce your rights under this policy without your explicit consent. If you disagree with any changes, you can close your account before they take effect.

Complaints and Concerns

If you're worried about how we've handled your personal information, please contact us first. We take complaints seriously and will investigate promptly.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the independent authority that oversees privacy law in Australia.